Have questions?

Phone: 704.377.1647

Fax: 866.998.0479

Medical Records Department: 704.990.7961

Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • Charlotte Surgery Center – Museum Campus, Facility Services.
  • East Carolina Anesthesia Associates, Anesthesia Services
  • Your surgeon’s office: his/her fee for performing your surgery.
  • Your pathologist: services for tissue specimens removed during surgery requiring further examination.
  • An extended home health care service.
  • Durable medical equipment vendors.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit.

Do you offer payment plans?
Financing options and payment plans are offered through a partnership with CareCredit. You may pre-apply for these services by visiting the CareCredit website at: www.carecredit.com prior to the date of service.  Certain qualifications do apply.

When should I expect my first bill?
We will bill any remaining balance due after your insurance company has made payment on your claim. The timing of this is dependent upon processing by the insurance company and receipt of payment.

Do you charge interest?

What charges are due at time of service?
As a courtesy to you, our Business Office will verify your benefits prior to surgery and submit insurance claims on your behalf.  A financial counselor will contact you at your number of record to discuss your visit estimate.  Any unmet deductible amounts in addition to co-pays and/or co-insurance amounts must be paid on or before the date of service.  Any remaining balances due after insurance payments must be paid in full within forty five (45) days.

What is your Elective and Cosmetic Surgery Procedure Self-Pay Policy?
Self-pay accounts for  elective, cosmetic and non-insured surgical procedures must pay 100% of the total estimated facility and anesthesia charges on or before the date of surgery.  Date of surgery payments must be made by cash or credit card.

Do you offer financial assistance?
For all payors, including self-pay, a patient may request a Financial Hardship-Charity Discount. Financial need and any discount must be verified and documented. If you would like to speak to someone to request more information regarding our charity care and financial assistance policy, please call (704) 377-1647.


We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.