About Us
Since we first opened our doors in 1984, we have continued to build upon our rich history and reputation of providing high quality, safe and cost effective care to our patients. Today, our Leadership Team remains focused on providing innovations and advancements in surgical care, working in collaboration with our physician partners and our team of highly qualified, healthcare professionals. We respectfully pledge our commitment to provide ongoing education and training to ensure the advancement of our work environment through dedicated local and corporate support.
Our Leadership Team
Ryan Haywood, MBA, MHA, BSN, RNC, CPHQ, NEA-BC
CEO
Julie Mauney MHA, BSN, RN
Director of Nursing
Joan Elsherbini, RN
Clinical Manager, PREOP PACU
Pamela Edwards
Business Office Coordinator
Chrissie Hughes, RN
Quality Standards Coordinator
We greatly value our patients and their families and we appreciate the confidence entrusted in our team. It is our unwavering goal to provide a safe, comfortable and convenient environment that is focused on optimal clinical care and outcomes. To achieve this goal we focus our leadership on a shared governance and participative model founded in our core values: Clinical Quality, Integrity, Service Excellence, Teamwork, Accountability and Continuous Improvement.
We are fueled by the desire to serve, care and enhance the lives of others. While we understand that most of our patients do not look forward to undergoing a surgical procedure, we also know that surgical intervention brings healing and relief of health conditions. Our patients and their families are always our number one priority!
The Environment
We take great pride in our work environment. Teamwork is an every day part of that environment. We further support our teammates by inspiring and nurturing professional growth. We recognize and reward teammates for their commitment to service and efficiency. We lead by example and believe that each member of the team is a vital part of our center and our continued success. We constantly seek opportunities to improve our processes and ensure ongoing service excellence in all that we do.
It is our goal to provide affordable care that maximizes value for our patients and is focused upon quality and safety. We welcome your feedback about your experience. Patient feedback provides us with some of the best suggestions for making the patient experience even better. We encourage you to complete the Patient Experience Survey that you will receive after your visit. Your comments matter to us and are an invaluable resource.
If during your visit with us, there is anything we can do to improve your experience, we ask that you let a member of our team know so that we can address your feedback in real-time.
Thank you for choosing the Charlotte Surgery Center Museum Campus.
History
The Charlotte Surgery Center has been a part of the local healthcare community since inception in 1984. Serving patients from across North Carolina, including Mecklenburg and many other surrounding counties, our outreach now extends into other states including South Carolina and Virginia. Our team of dedicated healthcare professionals make patient care their priority.
Over the years, our center has undergone three major renovations and expansions to meet the needs of the communities we serve. We are proud to be a part of our vibrant community and look forward to providing excellence in surgical care for many years to come.
Accreditation
In conjunction with our relentless commitment to excellence, we have proudly achieved accreditation by the Accreditation Association for Ambulatory Healthcare (AAAHC). This voluntary, external process includes a rigorous, on-site evaluation that examines our processes and the care which we provide. Accreditation recognizes our ambulatory surgical center (ASC) for providing high quality care to our patients. Status as an accredited organization means that Charlotte Surgery Center has met nationally recognized standards for the provision of quality healthcare as set forth by AAAHC.
It is our sincere belief that our patients deserve a high quality experience. To this end, we constantly strive for continuous improvement in all that we do.
Our Mission & Values
To care for patients, serve physicians, and improve healthcare in America. To be the partner of choice for surgical care.
Clinical Quality
We are committed to outstanding patient care and clinical outcomes.
Integrity
We do what is right, no matter how difficult, without exception. We say what we mean, and we do what we say.
Service Excellence
We seek to exceed the expectations of patients, physicians and each other in everything we do.
Teamwork
We work together, helping and supporting one another to make our Centers, Departments and all of SCA successful.
Accountability
We take complete, personal responsibility for our actions and commitments.
Continuous Improvement
We seek to relentlessly improve our performance in every area – clinical, operational, and financial – constantly pushing ourselves to new heights.
Inclusion
We create an environment in which all teammates’ ideas, perspectives and experiences are heard, valued and respected.