What is Leadership?
…the art of motivating a group of people to act towards achieving a common goal.
We greatly value our patients and their families and we appreciate the confidence entrusted in our team. It is our unwavering goal to provide a safe, comfortable and convenient environment that is focused on optimal clinical care and outcomes. To achieve this goal we focus our leadership on a shared governance and participative model founded in our core values: Clinical Quality, Integrity, Service Excellence, Teamwork, Accountability and Continuous Improvement. We consider ourselves to be Servant Leaders and you can rest assured that you are in good hands!
It’s What we do BEST!
In the healthcare setting, serving others is what we do BEST! We are fueled by the desire to serve, care and enhance the lives of others. While we understand that most of our patients do not look forward to undergoing a surgical procedure, we also know that surgical intervention brings healing and relief of health conditions. Our patients and their families are always our number one priority!
We take great pride in our work environment. Teamwork is an every day part of that environment. We further support our teammates by inspiring and nurturing professional growth. We recognize and reward teammates for their commitment to service and efficiency. We lead by example and believe that each member of the team is a vital part of our center and our continued success. We constantly seek opportunities to improve our processes and ensure ongoing service excellence in all that we do.
It is our goal to provide affordable care that maximizes value for our patients and is focused upon quality and safety. We welcome your feedback about your experience. Patient feedback provides us with some of the best suggestions for making the patient experience even better. We encourage you to complete the Patient Experience Survey that you will receive after your visit. Your comments matter to us and are an invaluable resource.
If during your visit with us, there is anything we can do to improve your experience, we ask that you let a member of our team know so that we can address your feedback in real-time.
Thank you for choosing the Charlotte Surgery Center — Museum Campus!
Meet the Team
Chief Executive Officer (CEO): Thomas J. Lally
Medical Director: Roy A. Majors, MD
Director of Nursing (DON): Darin M. Peay, RN, BBA
Nurse Manager: Christopher L. Richardson, RN, BSN
Director, Clinical Operations (DCO): Deanna Sitren, RN, BSN, MBA
Clinical Manager: Angela M. Minaudo, RN, BSN
Director – Marketing/Physician Recruitment: Jill Vance
Regional Business Office Manager: Suzann Esposito